Order Queries

Can you take payments over the phone?

Unfortunately, we are unable to take payments over the phone. But if you need help with paying online, we’d be happy to walk you through the process. Simply give us a call.

I've changed my mind! Can I cancel or amend an order?

If you have changed your mind, we can process an amendment or cancellation, provided you inform us before dispatch or personalisation. Please get in touch at [email protected] as soon as possible and request a cancellation in the subject line. We

I ordered the wrong phone case - Oops!

Before confirming an order, please check it carefully as some phone models have really similar names. Our phone cases are designed with your phone model in mind, so they are not transferable with other models. We will be happy to exchange an incorrec

How do I get a refund?

We offer a no-quibble money-back guarantee on all unwanted items returned to us within 30 days* in an unused condition. *Excluding Almost Perfect Items. Please note that we will be unable to offer a refund on items that have been personalised (unless

Discover New Colours for the S21 Ultra Case!

At Snakehive, we offer the Vintage Leather Wallet case for the Samsung Galaxy S21 Ultra in a variety of colours, including Chestnut Brown, Navy, Black, Bottle Green, Teal, and Grey, providing plenty of options beyond just black or tan. You can explor

I ordered the right phone case but a different one arrived!

In this case, we’ll happily send out the correct item and will enclose a stamped and addressed envelope for you to return it to us. (No charges apply). Please let our Customer Services Team know, and they will be able to get this sorted for you.

How do I make a Warranty Claim?

Please visit our warranty page more info.To get your item replaced under warranty, please contact our Customer Care Team at [email protected] and follow these steps: 1. Provide your order number2. Please describe the defect3. Please provide at le

No repairs service available

We apologise, however we do not offer a repairs service for our products.

What should I do if I am experiencing issues completing my order online?

If you're experiencing difficulties completing your order, please reach out to our Customer Care team at [email protected] so that they can look into this further for you.

How do I get my invoice?

To print or download your invoice or order summary from Your Account:Go to Your Orders.Find the order for which you need to print or download your invoice or order summary.Tip: If you can't see the order, select another option from the Orders placed

How do I return an item?

We hope you love your Snakehive products, but if, in the odd event you don't, we have a no-quibble money-back guarantee on items returned to us within 30 days of purchase in an unused and resalable condition. Please contact our Customer Care team at