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Snakehive Help Centre 

Before confirming an order, please check it carefully as some phone models have really similar names. Our phone cases are designed with your phone model in mind, so they are not transferable with other models.&#xA0; We will be happy to exchange an incorrect item for the right one on safe return to us. Please get in contact with our customer service team at sales@snakehive.co.uk to receive a free returns label. Please note that we will be unable to offer an exchange on items that have been personalised. These are yours to keep!&#xA0;

Before confirming an order, please check it carefully as some phone models have really similar names. Our phone cases are designed with your phone model in mind, so they are not transferable with other models. We will be happy to exchange an incorrec

I ordered the wrong phone case - Oops!

Order Queries

Find the Perfect Phone Case for Your Model at Snakehive

How do I know what phone model I have?

Find Your Perfect Shade – Explore Our Wide Range of Phone Case Colours

How many cards will this fit?

Is this MagSafe or compatible with wireless charging?

What is the difference between front clasp and side clasp?

Can I use contactless cards without removing them from the wallet?

Does this case have RFID protection?

What is the finish of this product?

Where are the Vintage products made?

How do I clean my Vintage product?

Vintage Leather Wallet's

How do I know if the Metro Watch Strap will fit my wrist or Apple Watch?

Which generation of iPad is the Vintage Leather iPad sleeve compatible with?

How do I remove a damaged screen protector?

What are the measurements of the Vintage Leather Bifold Wallet?

What are the measurements of the Metro Glasses case?

What are the measurements of the Vintage Glasses case?

How durable is the protector? (screen and camera protector)

Belt Pouch Dimensions

Belt Pouch

Accessories

Where are the Metro products made?

How do I clean my Metro product?

Metro Collection

What is Almost Perfect?

Do you offer exchanges for Almost Perfect products?

Do you have warranty for Almost Perfect products?

Almost Perfect

How do I claim my free keyring?

Keyring Claim

iPhone Model Dimensions

Samsung Model Dimensions

Google Model Dimensions

Huawei Model Dimensions

Phone Model Dimensions

Does the tempered glass screen protector cover the camera?

Tempered Glass Screen Protector

Product Queries

How long will it take to receive my order?

What should I do if my order doesn't arrive?

Do you deliver overseas?

Postage and Delivery

Can you take payments over the phone?

I've changed my mind! Can I cancel or amend an order?

How do I get a refund?

Discover New Colours for the S21 Ultra Case!

I ordered the right phone case but a different one arrived!

How do I make a Warranty Claim?

No repairs service available

What should I do if I am experiencing issues completing my order online?

How do I get my invoice?

How do I return an item?

How do I sign up for extended two year warranty?

Our 12 Month Warranty

Our Lifetime Warranty

Warranty

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I can't find my first time buyer 10% discount code?

Free Gifts

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Can You Supply VAT Invoices?

Corporate Branding

Business Customers

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Crowdfunding

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I ordered the wrong phone case - Oops!Updated 6 months ago