Order Managment

Click here for all order related enquiries!

Can You Take Payments Over The Phone?

Unfortunately, we are unable to take payments over the phone. But if you need help with paying online, we’d be happy to walk you through the process. Simply give us a call.

I've Changed My Mind! Can I Cancel Or An Amend An Order?

If you’ve had a quick rethink, we can action an amendment or cancellation, provided you inform us before dispatch. Please get in touch at [email protected]

How Do I Get A Refund?

Please contact our Customer Care team at [email protected] so that we can assist with your return.Unfortunately, we cannot accept returns on unwanted personalised products. If you've used it or given it your personal branding, it's yours to keep.

There is an item missing from my order!

We are very sorry to hear that your order was incomplete. Please confirm your order number and the missing items in an email to [email protected]. We'll investigate and resolve this for you as soon as possible. Thank you for your patience.

What do I do if I receive the wrong item in my order?

We are sincerely sorry if you have experienced this issue!. In this case, we’ll happily send out the correct item. Please contact our email at [email protected] know and they will be able to get this sorted for you.

What should I do if I am experiencing issues completing my order online?

If you're experiencing difficulties completing your order, please reach out to our Customer Care team at [email protected] so that they can look into this further for you.

Any question?

You can contact us through our contact page! We will be happy to assist you.

How do I return an item?

We hope you love your Snakehive products, but if, in the odd event you don't, we have a no-quibble money-back guarantee on items returned to us within 30 days of purchase in an unused and resalable condition. Please contact our Customer Care team at