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Snakehive Help Centre 

<p>Don&#x2019;t panic, it&#x2019;s probably on the way! Please allow 7 working days for UK orders to arrive. If for any reason your order does not arrive within this timeframe please <a href="https://www.snakehive.co.uk/pages/contact-snakehive" style=" text-decoration: inherit;"><span style=" text-decoration: underline;">get in touch</span></a>.</p>

Don’t panic, it’s probably on the way! Please allow 7 working days for UK orders to arrive. If for any reason your order does not arrive within this timeframe please get in touch.

What should I do if my order doesn't arrive?

Postage and Delivery

Find the Perfect Phone Case for Your Model at Snakehive

How do I know what phone model I have?

Find Your Perfect Shade – Explore Our Wide Range of Phone Case Colours

How many cards will this fit?

Is this MagSafe or compatible with wireless charging?

What is the difference between front clasp and side clasp?

Can I use contactless cards without removing them from the wallet?

Does this case have RFID protection?

What is the finish of this product?

Where are the Vintage products made?

How do I clean my Vintage product?

Vintage Leather Wallet's

How do I know if the Metro Watch Strap will fit my wrist or Apple Watch?

Which generation of iPad is the Vintage Leather iPad sleeve compatible with?

How do I remove a damaged screen protector?

What are the measurements of the Vintage Leather Bifold Wallet?

What are the measurements of the Metro Glasses case?

What are the measurements of the Vintage Glasses case?

How durable is the protector? (screen and camera protector)

Belt Pouch Dimensions

Belt Pouch

Accessories

Where are the Metro products made?

How do I clean my Metro product?

Metro Collection

What is Almost Perfect?

Do you offer exchanges for Almost Perfect products?

Do you have warranty for Almost Perfect products?

Almost Perfect

How do I claim my free keyring?

Keyring Claim

iPhone Model Dimensions

Samsung Model Dimensions

Google Model Dimensions

Huawei Model Dimensions

Phone Model Dimensions

Does the tempered glass screen protector cover the camera?

Tempered Glass Screen Protector

Product Queries

How long will it take to receive my order?

Do you deliver overseas?

Can you take payments over the phone?

I've changed my mind! Can I cancel or amend an order?

I ordered the wrong phone case - Oops!

How do I get a refund?

Discover New Colours for the S21 Ultra Case!

I ordered the right phone case but a different one arrived!

How do I make a Warranty Claim?

No repairs service available

What should I do if I am experiencing issues completing my order online?

How do I get my invoice?

How do I return an item?

Order Queries

How do I sign up for extended two year warranty?

Our 12 Month Warranty

Our Lifetime Warranty

Warranty

How do I apply promo/discount codes?

I can't find my first time buyer 10% discount code?

Free Gifts

Discounts and Promotions

Can You Supply VAT Invoices?

Corporate Branding

Business Customers

Stock Up Your Autumn Essentials | Seasonal Pairings

The iPhone 16 – What to Expect from Apple's Next iPhone Launch

The Summer of Sport | Embodying Olympic Values in Our Practice

Crowdfunding

Understanding Leather Patina: A Mark of Quality

Embracing Leathers Timeless Appeal, a Gentle Exploration into Sustainable Choices.

What should I do if my order doesn't arrive?Updated 6 months ago