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Snakehive Help Centre 

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More Models Coming Soon at Snakehive. We’re constantly expanding our range to cover more phone models, so everyone can enjoy the quality of a Snakehive case. If your phone isn’t supported yet, stay in the loop by subscribing to our newsletter—you’ll

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Product Queries

Find the Perfect Phone Case for Your Model at Snakehive

How do I know what phone model I have?

Find Your Perfect Shade – Explore Our Wide Range of Phone Case Colours

How to Receive Notifications for Out-of-Stock Products on Snakehive?

Vintage vs Metro: Which Snakehive Case Suits Your Style?

♻️ How to Recycle a Snakehive Case

Do we have a physical store?

📱 How to Remove Your Phone from a Snakehive Case

Personalising Your Snakehive Case

How many cards will this fit?

Is this MagSafe or compatible with wireless charging?

What is the difference between front clasp and side clasp?

Can I use contactless cards without removing them from the wallet?

Does this case have RFID protection?

What is the finish of this product?

Where are the Vintage products made?

How do I clean my Vintage product?

Vintage Leather Wallet's

How do I know if the Metro Watch Strap will fit my wrist or Apple Watch?

Which generation of iPad is the Vintage Leather iPad sleeve compatible with?

How do I remove a damaged screen protector?

What are the measurements of the Vintage Leather Bifold Wallet?

What are the measurements of the Metro Glasses case?

What are the measurements of the Vintage Glasses case?

How durable is the protector? (screen and camera protector)

Belt Pouch Dimensions

Belt Pouch

Accessories

Where are the Metro products made?

How do I clean my Metro product?

Metro Collection

What is Almost Perfect?

Do you offer exchanges for Almost Perfect products?

Do you have warranty for Almost Perfect products?

Almost Perfect

How do I claim my free keyring?

Keyring Claim

iPhone Model Dimensions

Samsung Model Dimensions

Google Model Dimensions

Huawei Model Dimensions

Phone Model Dimensions

Does the tempered glass screen protector cover the camera?

Snakehive Tempered Glass Screen Protectors – Strong, Clear Protection

📱 Troubleshooting Tempered Glass Installation Issues

Tempered Glass Screen Protector

How long will it take to receive my order?

What should I do if my order doesn't arrive?

Do you deliver overseas?

Postage and Delivery

Can you take payments over the phone?

I've changed my mind! Can I cancel or amend an order?

I ordered the wrong phone case - Oops!

How do I get a refund?

Discover New Colours for the S21 Ultra Case!

I ordered the right phone case but a different one arrived!

How do I make a Warranty Claim?

No repairs service available

What should I do if I am experiencing issues completing my order online?

How do I get my invoice?

How do I return an item?

Our Privacy Policy

Order Queries

How do I sign up for extended two year warranty?

Our 12 Month Warranty

Our Lifetime Warranty

Warranty

How do I apply promo/discount codes?

I can't find my first time buyer 10% discount code?

Free Gifts

Price Drop After Purchase – What You Need to Know

Discounts and Promotions

Can You Supply VAT Invoices?

Corporate Branding

Business Customers

Stock Up Your Autumn Essentials | Seasonal Pairings

The iPhone 16 – What to Expect from Apple's Next iPhone Launch

The Summer of Sport | Embodying Olympic Values in Our Practice

Crowdfunding

Understanding Leather Patina: A Mark of Quality

Embracing Leathers Timeless Appeal, a Gentle Exploration into Sustainable Choices.

The Snakehive Guide to Leather Grades

The Life Story of Leather

Blogs

Any question?

We’re Expanding! Get Notified When Your Case is ReadyUpdated 15 days ago